![]() ![]() If you use the Google Workspace Email Audit API, the chatMonitorLevel parameter applies only to classic Hangouts, not to Google Chat.įor Google Chat, you can instead use a third-party archiving solution. After they sign in to classic Hangouts at, chat messages skip their inbox and get filtered with the Chats label.Īll users can still see chat messages in Gmail if they use filters to send chat messages to their inbox or if they view content with the All Mail label.If users haven't signed in to classic Hangouts, all chat messages go to their Gmail inbox to notify them of missed or unread messages.Find chat messages in Gmail inboxįor customers who adopted Chat before June 2020 with the Chat preferred service setting: Learn about the limitations in the chat standalone appįor possible limitations, go to Use the Google Chat standalone app. Users who want to join meetings from their phones should download the Meet application to their mobile devices ( Android, iOS) and sign in to their Google Workspace account.This is different from the video calling experience from classic Hangouts because there's no ringing or calling state. From Chat, users can join unscheduled online meetings through Google Meet by sharing a link to Meet.Users with the Gmail app installed can also join and start audio or video calls from the mobile Chat app.įor other situations, such as group conversations and Chat on the web, the following applies: Users can start and join meetings from 1:1 chats using Google Chat in Gmail on Android and iOS devices. Google Fi users with classic Hangouts as their default text messaging app for their device can still send and receive text messages using the classic Hangouts app on their Google Fi mobile device. Fi users: Chat doesn't work with Google Fi. ![]() If a user hasn't already set up Voice on their Google Workspace account, your organization will need to get a Voice license for new users to sign up for Voice. Users can switch apps to use to make phone calls and send or receive text messages, or download the Google Voice app on their mobile devices ( Android, iOS). Phone calls and text messages using Google Voice are not directly available through Chat.If the domain is verified, users can have group chats with anyone in their organization. Everyone outside the Essentials team is considered an external guest, including people in their larger organization. Essentials edition only: If your domain is not verified, users can't add coworkers outside their Essentials team to a group chat.Users can’t add external guests to group chats created in Chat.Users can message any external users in organizations that have Chat turned on. Users in Google Workspace organizations that have not yet turned on Chat won't be reachable through Chat.Use Chat with users in other organizations The number of participants you can have in a group conversation or in-line threaded space depends on the type of chat: Chat typeĬonversation in "Chat" section with 2 or more people Group conversation or space participant & reply limits Read each one carefully to make sure you understand the impact to your organization before switching users to Chat. However, it’s reversible for those that still want to use the classic Hangouts client by re-adding their Gmail account after opening the mobile application.Google Chat has the following known limitations. This is a big step ahead of shutting down the legacy service by making sure nobody needs or uses it. In signing users out, they will no longer get notifications from Hangouts or be able to message with the app. Tapping that button will sign you out of the Hangouts mobile app before opening Gmail - even if you have the standalone Google Chat app installed - as the company is focused on the unified (Gmail, Chat, Meet) experience. “ Learn more” takes you to a support document, while there’s a “Switch to Chat in Gmail” option. Your conversations from the last year are already in Chat, and older conversations will be available later. Google is now beginning that process of deprecating the Hangouts app and website for free personal accounts with a warning and sign out.Īs we were expecting, opening Hangouts for Android and iOS today shows a blue “Hangouts is being replaced by Google Chat” banner at the top: In late 2021, classic Hangouts will stop working for enterprise Workspace customers and only Google Chat will be available. ![]()
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